Error: "Could not access SM database. Error migrating attachments from old server"

Solution Properties

Solution ID:

224924550062226

Last Modified Date:

Thu Jul 13 16:49:06 UTC 2023

Taxonomy Path:

Category//Installation

Author:

[email protected]

Error: "Could not access SM database. Error migrating attachments from old server"

Description

Cause

Resolution

Fixed in 14.1 Update 1 and above.

If you are not using Service Management, you may ignore this error, your data is not affected.

Note: As you say ok each time the message comes up, it will go to the next company folder. If you have 9 company folders you may have to click it 9 times.

Steps to duplicate