Printer missing in Sage 100

• Confirm the printer shows in Windows for the user logged into Terminal Server.
• If you don't see the listed, fix the issue first. Then it will show up in Sage 100.

Uncheck printers in Remote Desktop Connection

1. Open the Remote Desktop Connection.
2. Select Show Options.
3. Click Local Resources.
4. Select the Local devices and resources, then uncheck Printers.

Non-redirected printers

1. In the Windows search, type Services.
2. Select Services from the results.
3. Right-click on Print Spooler and select Stop.
4. Then right-click on Print Spooler and select Start.
5. Restart the workstation.

Delete registry key

1. In the Windows search, type Run, then select from the results.
2. Type Regedit to open the Windows Registry Editor.
3. Back up the Registry. See the Microsoft website on how to back up and restore a registry. 
4. Delete non-existent printers in HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Devices.

Troubleshoot printing problems in Sage 100