Solution Properties
Solution ID:
224924750069052
Last Modified Date:
Thu Jun 16 10:40:45 UTC 2022
Taxonomy Path:
Category//Transactions
Author:
[email protected]
How to void an invoice paid with credit card
Description

On the credit card vendor, when you try and void the invoice, you will receive a message "VOID OF AUTOMATICALLY GENERATED CREDIT CARD INVOICES. You cannot use the Void Invoices option to void automatically generated credit card invoices. To void this invoice, create a credit memo for the full amount of the invoice. When processing the credit memo, it is recommended you enter the expense account debited on the original invoice." Your only option is to void the payment for the credit card vendor. Then to offset the credit card vendor invoice, create a Credit Memo to the credit card vendor invoice and post to the expense account used on the original invoice.

IMPORTANT NOTE: This will offset the original Expense, however the invoice to the original vendor will still display in the vendor detail as an Invoice and a credit card payment, since it was never allowed to be voided in the system. If the original vendor is a 1099 Vendor, you will need to manually adjust the Vendor's 1099 amounts when you process 1099s for the year

Cause
Resolution

If the credit card vendor has not been paid: (NOTE: These options are only available if the invoice to the credit card vendor has not been paid. If the invoice to the credit card has been paid, see steps below "If the credit card vendor has been paid:")

Option 1:

  • Void the invoice on the credit card vendor:
    1. Open AP, Invoices, Invoices, Void.
    2. Select the credit card vendor and invoice, enter a reference and date, and click Void.
    3. If you need to close the invoice to the original vendor, you will need to post a credit memo to the invoice. See How to void Accounts Payable (AP) vendor invoices or invoice credits

Option 2:

  • Void the credit card payment originally posted to the invoice
    1. AP, Checks, Void Payments by Vendor
    2. Select the 'Credit card payments' for the type of payment
    3. Select the Vendor
    4. Select the Ref # from the lookup
    5. Void
  • If you need to close the invoice to the original vendor, you will need to post a credit memo to the invoice. See How to void Accounts Payable (AP) vendor invoices or invoice credits

 

If the credit card vendor has been paid:

  • Void the credit card payment on the credit card vendor
    1. AP, Checks, Void Payments, Void Payments by Vendor
    2. Select the payment method (Checks/EFTs/Credit card payments/Non-vendor checks)
    3. Select the credit card vendor
    4. Select the Check # or Ref # from the lookup and confirm the Void date
    5. Select Void
  • To void the invoice on the credit card vendor, process a credit memo. See How to enter Accounts Payable credit memos
    • NOTE: To avoid reconciliation issues, use the same date as the credit card invoice and general ledger distribution account of the original vendor invoice, 1099 amounts will need to manually updated

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