| | Direct Deposit Preview report contains previously transmitted direct deposit checks or two payrolls on one report |
| Resolution | - If the Direct Deposit Preview Report lists only checks that were previously transmitted, you need to create the direct deposit file in PR, Transfer, Create Direct Deposit file. Note the transmit file name. You will NOT send this file to the bank. This is only to clear the Direct Deposit Preview Report.
- Go to PR, Transfer, Direct Deposit Preview Report – the report should now be blank.
- If the Direct Deposit Preview Report lists two different payrolls and neither of the payroll files have been transmitted to the bank, you will need to void the most current payroll checks first in order to transmit separate files to the bank.
- Go to PR, Processing, Void Payroll Checks, by Check. Enter the range of checks and select ‘Use check date’. Select 'Restore time cards'. Verify the range of checks is correct. Select Void.
- Verify the Direct Deposit Preview Report is correct now by selecting PR, Transfer, Direct Deposit Preview Report. There should only be one payroll listed.
- Create the direct deposit file for this payroll by selecting PR, Transfer, Create Direct Deposit File.
- Verify the Direct Deposit Preview Report is now blank. PR, Transfer, Direct Deposit Preview Report. You should receive the message "The report 'Direct Deposit Preview Report' cannot be generated. No data was returned to match any filter conditions."
- Perform the PR, Processing, Automatic Payroll Calculation for the next payroll. Verify the information is correct.
- Go to PR, Processing, Print Payroll Checks to print the direct deposit checks.
- Preview the Direct Deposit Report in PR, Transfer, Preview Direct Deposit Report. Verify the information is correct. Only the current Direct Deposit information should display.
- Create the direct deposit file in PR, Transfer, Create Direct Deposit file.
- When ready to post, go to PR, Transfer, Post Direct Deposit.
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