Solution Properties
Solution ID:
224924850075332
Last Modified Date:
Mon Aug 07 16:26:46 UTC 2023
Taxonomy Path:
Category//Payroll and HR//Payroll year end
Author:
[email protected]
I cannot access my saved Aatrix report
Description
Cause

The Aatrix update did not complete successfully.

Resolution
[BCB:5:Third-party support:ECB]
Verify Aatrix is able to update

Visit http://updates.aatrix.com/ and http://updates.aatrix.com/techinfo and complete all steps to ensure the product is able to update.

Download and run the Aatrix update manually

  1. Go to https://www.aatrix.com/partners/sage300construction/updates/.
  2. Click on Download Update.
  3. Right-click on the sto.exe that was downloaded and select Run as administrator.
  4. Follow the prompts to install. 
  5. Click Finish when it completes.
  6. Verify you can now run your eFile and Reporting Aatrix task like normal.

[BCB:156:Chat 300 CRE US:ECB]
Steps to duplicate
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