Section 1: Incorrect IP address in the hosts file Note: If the computer's hosts file has entries for the server, and the server or router has been rebooted, it is possible a new IP address has been assigned for the server. - At the server, press Windows+R keys to open a Run line.
- Type cmd and press Enter.
- At the command prompt type ipconfig /all, and then press Enter.
- Note the host name and IPv4 address.
- Make sure the server name has no more than 15 characters.
- At the workstation, browse to C:\Windows\System32\Drivers\etc.
- Double-click hosts.
- When prompted to select a program to Open with, select Notepad.
- Look for an entry for the server, confirm the IP address and server name.
- If the server name and/or IP address in the hosts file are incorrect, edit them to the correct values.
- If changes were made, select File, and then select Save.
- If no changes were made, just close Notepad.
Section 2: DNS issues - Ensure that the DNS is set correctly
- For assistance with your DNS, please contact your Network Administrator or IT Professional
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