To activate a log file use: " /d" in the start parameters: This option is used to put the print server in DIAGNOSTIC mode to produce a file that logs the activity of the print server and of the printing processes that are launched.

1. Open the Windows Services
   1. Click the Start button in Windows
   2. Type services.msc
   3. Press ENTER
2. Locate the Sage X3 print server service. It is named similar to Safe_X3_SrvEdt_V2_EDT_DEFAULT.
3. Right-click on the service and select Properties.
4. Click Stop
5. In the Start Parameters textbox type /d
6. Click Start
7. Click OK

The produced log file is named AdxSrvlmp_Trace.log. it is stored in the temporary folder of the print server (Example: E:\Sage\SafeX3\EDTV2\EDT211\srvedit\Temp). This option must be used if problems occur, to facilitate the analysis and correction of incidents submitted to the Sage customer care services.

Note: If the service restarts, it will no longer be in diagnostic mode.