Adjust image background and format

• Use an image without transparency; replace transparent backgrounds with a solid color, such as white.
• Save the image in a compatible format that the report can process reliably.

Reduce image file size

• Lower the color depth to reduce file size and improve performance.
  • Example: Save as 8-bit (256 colors) instead of 24-bit (16,777,216 colors).
• Decrease the image resolution to match printing needs.
  • Example: Use 150 DPI instead of 600 DPI.
• Resize the image to match its printed dimensions.
  • Example: Avoid shrinking a 2" x 6" image to print at 1" x 3".

Verify image properties

• Check if the color depth exceeds what the form or report requires.
• Check if the resolution is too high for the image size you’re using.

Adjust report or form placement

• Place the image in the report header instead of the page header if printing issues occur.
• Limit the image to display once if repeated printing causes distortion or missing elements.
• Note: If you set an image to print on every page of a form or report (page header), and later pages don’t show it correctly, place it in the report header instead.

Understand support limitations

• Sage 100 Customer Support can’t assist in providing graphics design services or file editing services.
• Sage 100 Customer Support can’t assist with customizing Crystal Report forms or reports, nor with troubleshooting errors or issues that you encounter with forms or reports that you customize.