| | The Payroll expiration date is not updated when clicking the Update button in System Registration. 2016.4 & 2017.1 ONLY |
| Description |
Workaround:
- Open Library Master, System Configuration, Registration tab, click on Edit and Activate to reset the expiration date.
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| Resolution | [BCB:1:Backup warning:ECB]
Option 1:
- Install Sage 100 2016.5 and Sage 100 2017.2
Option 2:
- Use one of the following methods to open the System Configuration window:
- Log on using the Administrator account. In the Administrative Tools screen, click System Configuration.
- Select Library Master, Setup , System Configuration
- Click the Registration tab.
- Click Update.
- Click Accept.
- The system checks for and updates your product key so that your new license and/or subscription takes effect.
WORK AROUND: Alternativley if using 2016.4 [5.30.4.0] or 2017.1 [5.40.1.0]
- Open Library Master
- Click System Configuration
- Click the Registration tab
- click on Edit and Activate to reset the expiration date.
DocLink: Payroll subscription expiration date is incorrect
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| Steps to duplicate | | 1. Sage 100 with payroll installed with customer keys that have a current (not expired) payroll subscription.
2. Click Update and verify the SLS update request was successful.
3. Force the local payroll expiration date to be today's date.
This step may require assistance. (Not necessary if customer already has date that won't update.)
4. Launch Sage 100 and check the payroll expiration date in *info or System Configuration. Verify it is the "incorrect" date forced in step 3.
5. In System Configuration, click Update.
Note the payroll expiration date in *info is not updated and it should be if there is a different date on SLS. |
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