• The customer number is in the legacy format instead of the 4XXXXXXXX format
• The registration information in License Administration is different from the information in the customer portal

 CAUTION: This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.

Refresh the license allocations

1. Log on to the Sage server.
2. Go to the Windows Start button, Sage Administration, License Administration.
3. Click the Update button.
4. Close out of License Administration.
5. Launch Sage Desktop again and verify the applications are showing as expected.
6. If licenses are still missing, continue with the other option.

Correct client's registration information

1. Log on to the Sage server.
2. Go to the Windows Start button, Sage Administration, License Administration.
3. Click Change Registration.
4. Enter in the correct 4xxxxxxxxx Account ID.
5. Enter in the correct Company Name.
6. Click Save and Update.
7. Choose either Allocate all uses or Allocate one use.
8. Verify the modules now appear in the window.