Solution Properties
Solution ID:
225924450088995
Last Modified Date:
Wed Apr 05 18:32:44 UTC 2023
Taxonomy Path:
Category//Reporting//Printing
Author:
[email protected]
Error: "Failed to retrieve data from the Database" (Invoice format not setup correctly)
Description
Cause
The Billing Type of the Invoice Format is wrong.
Resolution
  1. From the Billing Tools menu, select Invoice Formats.
  2. Select the Invoice Format.
  3. Select the applicable Billing Type for the format:
    • Cost-based
    • Contract based
  4. Click Close.

DocLink: Error: "Failed to retrieve data from the Database" (Troubleshooting)
Defect ID
Steps to duplicate
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