How to enter a customer credit memo

From the Tasks menu, select Credit Memos.
Enter or select the Customer ID.
In the Credit No. field, enter the ID that you want to apply to the credit memo.
- Note: You may want to connect the application amount to the credit memo. For example, if this credit memo is based on an existing invoice no. 106, you may want to type CM106 to indicate that the credit memo is applied to the invoice.
If the transaction date is different from the one displayed, enter or select a new date.
Do one of the following:
- If the credit memo is to be applied to an existing invoice for the customer, on the Apply to Invoice No. tab, use the drop-down list to select the appropriate invoice. When line-item information for the invoice appears, find the item or items to be returned, and in the Returned column enter the quantity. Sage will automatically restore this quantity to the inventory.
- If the credit memo is to be applied to a sale for which there is no existing invoice, on the Apply to Sales tab, enter line-item information for the item or items to be returned or credited, including quantity. Sage will automatically restore this quantity to the inventory.
If the line item contains serialized inventory items, you will need to select serial numbers for the items. Select the line item with the serialized inventory item, then select the Serial No button to enter or select serial numbers. The Serial Number Selection window appears. Select the serial numbers you need and select OK to return to the Credit Memos window. However, if the Credit Memo has more than one line item that contains serialized inventory, you can select the OK/Next button to save the current entry and move to the next serialized item.
NOTE:

Make sure to select the Serial No. button FIRST before making any changes to the line otherwise nothing will happen when clicking the Serial No. Button.
If you need to adjust the amount of retainage for the job, select the Withhold Retainage tab and either verify that the amount calculated automatically is correct or enter a different amount of retainage for any affected jobs. If you select an invoice from the Apply to Invoice tab, Sage will automatically default the information on the Withhold Retainage tab to the values on the original invoice selected. If you enter credits on the Apply to Sales tab, Sage will use defaults from the Job record and Job Defaults for the GL Account number and retainage percentage.
If you want to print the credit memo, we recommend that you print it currently and not from the Select a Report or Form window. To print the credit memo, select the Print button.
When finished, select Save.

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