Can I combine duplicate records for one employee on the W-2?
Description
Cause
  • Created a duplicate record for an employee because of a change in State or pay type
  • Duplicate employee record created by mistake
Resolution

Yes, as long as the records have the same Social Security Number, it will automatically prompt you to combine the records when processing W-2s. Besides the SSN, the records will also have to have the same Employee Name and Employee Address fields (City, Street address, State, and Zip).

  1. In the W-2 preparer, you’ll receive the prompt, "Duplicate Employee (SSNs) records have been detected."
  2. Select Yes to merge the duplicate records automatically.
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