The governing agency hasn’t approved the form

• When you print your record copy or the final copy, a message will display. "This form is not printable until the State has approved it for print and mail. Once approved the "Records Copy" banner will be removed. Check for updates periodically"
• To resolve, continue to check back for an Aatrix update that includes the approved form

The form is only available for eFiling

• Either the form selected is the eFile version of the form or the form that’s available is an eFile only form
• If the form is eFile only, you can't print without a watermark. There are reports in which the states no longer accept print-and-mail forms and only accept eFiled forms
• To resolve
  • If the form has multiple types to select, select the form that doesn’t state it’s the eFile form in the description
  • If the form only has eFile option, you'll need to eFile the form through Aatrix or contact your State for other eFiling options

The form isn’t eFile only and the form is approved

• Attempt to print on another computer, if it works without issue it’s an environmental issue with the original computer
• If there’s no other computer available, remove all printers from the computer, and then reinstall the necessary printer

When processing selected the eFile option

• When you select eFile, the printed copy will show Record Copy
• Start the W-2 printing process again and don't choose the eFile option