Payroll check won't post due to missing salary hours on the pay group
Description
Cause

Checks won't post if the following are true:

  • There's a salary paid on the check
  • The employee is in a pay group marked as salary
  • Salary hours didn't get set on the pay group
Resolution
  1. Go to Payroll, Setup, Pay Groups.
  2. Enter the number of hours in the Salary Hours column.
  3. Post the check again.
  4. If the check still won't post:
    1. Void the check and don't mark the Retain this check as new option.
    2. Re-enter the time entries.
    3. Process the check.
    4. Print the check.
    5. Post checks.
Steps to duplicate
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