Error: "Either there is no default mail client..."
Description
Cause

MAPI is not functioning correctly.

Resolution

If the error appears in Sage BusinessWorks 2021:

  • If using 32-bit Microsoft Outlook, select ISG MAPI as your email service when emailing.
  • If user 64-bit Microsoft Outlook, select Outlook as your email service when emailing.

If the error appears in Sage BusinessWorks 2020 or prior:

  • Reinstall Microsoft Outlook or run a repair on MAPI.
    Note: On a PC running 64-bit Outlook this message appeared but the emails still sent without error. If you receive the error check Sent items to see if the email sent successfully.

[BCB:163:Chat BusinessWorks US:ECB] 

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