Sage HR functions are dimmed or inaccessible
Description
Cause

Logged in to the company as a user with limited access or no access to Sage HR.

Resolution

Log in to the company as an administrator or have an administrator adjust your user rights to grant access to Sage HR.

To adjust the user's access to Sage HR:

  1. Go to Maintain > Users > Set Up User Security.
  2. Select Employees _Payroll and grant the needed access to Sage HR.
    • Sage HR > Manage employee access
    • Sage HR > Upload payslips online
  3. Click Save and then click Save and Close.

 NOTE: To upload payslips, the data owner must be logged in to the company with their Sage account email. 

To make sure the data owner is logged in:

  1. Go to File, Remote Data Access.
  2. If the Logged in as: email is incorrect, select Switch User, and then log in as the data owner.

[BCB:161:Chat 50 US:ECB] 

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