The 'Remember me' option uses cookies in your Internet browser. If you find this feature isn't working correctly, check the following causes:

Incognito Mode

• Don't use an incognito or private browsing window when you log in and select 'Remember me'
• Incognito mode doesn't save the required cookies

Clearing browsing data

• Clearing browsing data from your internet browser deletes all cookies
• If you delete your cookies, the 'Remember me' setting is lost

Automatic deletion settings

• Some browsers offer the option to automatically delete browsing data, including cookies, at regular intervals
• If you use the automatic delete browsing data feature, it deletes cookies and resets the 'Remember me' function
• Check your browser settings to see if you have set this up
   NOTE: Visit your browser support guide or contact the provider for help with this setting 

Use the same browser

• Cookies don't transfer between Internet browsers
• Log in with the browser you used when you selected 'Remember me'
   EXAMPLE: If you selected the option in Google Chrome, using Microsoft Edge will prompt you to complete 2FA

Stick to a single device

• Use the same device that you were using when you opted for Remember me
• Switching devices will require you to complete 2FA again

Don't share login details

• Don't share your username or password with others
• The Remember me option is for individual use
   NOTE: Find out more about this in our 2-factor authentication (2FA) for multi-user Sage accounts guide

If you're still unable to resolve the issue, contact Sage support for assistance. They may have more troubleshooting steps or insights specific to your situation.