What is Sage Expert Services (SES)? Sage Expert Services (SES) provides advanced technical support through senior consultants and analysts for Sage customers and partners. We deliver value with competitively priced services tailored to your business needs. SES gives you access to trusted experts in Sage products and data. We're committed to supporting you so that your business can thrive. Check the service offerings for your product and schedule a free consultation today. | Service | Sage 50 | Sage 100 | Sage 100 Contractor | Sage 300 CRE | Sage Fixed Assets | Sage Construction Management | Sage Timeslips | | Add-on Solutions | | | | | ✔ | | | | Custom Reports | ✔ | ✔ | | ✔ | | ✔ | ✔ | | Data management | ✔ | ✔ | ✔ | ✔ | ✔ | | ✔ | | General Consulting | | ✔ | | ✔ | | ✔ | | | Implementation | | ✔ | | | | ✔ | | | Installation | ✔ | ✔ | ✔ | ✔ | ✔ | | ✔ | | Migration | ✔ | ✔ | ✔ | ✔ | ✔ | | ✔ | | Password Reset | ✔ | | | | | | | | Upgrades | ✔ | ✔ | ✔ | ✔ | ✔ | | | | Year-End Services | ✔ | ✔ | ✔ | ✔ | | | | Service details by product - Custom Reports: Design and creation of custom reports and financial statements.
- Customization: Logicim XLGL Advanced Reports, Forms (AR, AP, and Payroll).
- Data Conversion: Data conversions from old versions.
- Data Migration: Data migrations from other accounting products – Lists and Balances Only.
- Data Rebuild: Lists and Balances ONLY rebuild to change accounting method or fiscal year.
- Install Onboarding: Step-by-step walk-through of Sage 50 installation.
- Payroll Formula Service: User-maintained formula creation (Limited to documented Sage Payroll formulas).
- Year-End Services: Step-by-step walk-through of the year-end process.
- Password reset: Resetting the password for unsupported versions of Sage 50 only.
- Business Process Review: Customer business process review with analysis needs.
- Custom Reports: Design and creation of custom reports.
- Customizations: Design and create Custom Office Customizer User-Defined Tables, fields and processes.
- Database Upgrades: Provide MAS 90/200, Sage 100 software installation, and database upgrades to the latest release version.
- Full Implementations: Perform full implementations on behalf of the partner.
- General Consulting: Provide general product consultation.
- Partner-Assisted Implementations: Assist partner in new Sage 100ERP implementations, including database migrations.
- Product Updates and Fixes: Installation of the same version of product updates and product fixes.
- Sage Partner Portal Migrations: Assist partners in transitioning customers' on-premise databases to Sage partner-hosted site.
- Training: Customer-defined comprehensive training for Sage 100.
- Visual Integrator Jobs: Design and creation of custom import/export jobs.
- Installation: Sage 100 installation and registration, including basic user setup.
- Year-End Services: Step-by-step walk-through of the year-end process and 1099 and W2 processing.
- Data Services: File fixes and fiscal year-end change.
- General Consulting: We don’t offer general consultation.
- Installation: New Installation with sample data.
- Server Migration: Migrating a Sage 100 Contractor server to a new environment.
- Upgrade Services: Upgrading to the latest version.
- Custom Reports: Design, create, and test custom reporting requirements for using Report Designer or Crystal Reports.
- Data Merge: A data merge is the process of consolidating multiple data folders into one. Storing all data in a single folder is now more feasible and easier than using separate folders. Most data merges also require key changes.
- Data Modifications: Data modifications when it's not possible or practical to edit data directly in the program.
- Updating multiple employees pay information
- Adding the bank ID to many AP distributions
- Changing the GL retrieval method in Job Cost
- Removing unwanted data
- Changing GL periods or fiscal end dates, etc.
- Data Splits: When you need to separate multiple companies' data in a folder, we can perform data splits. This occurs when you sell a company, or the customer must control user access by the company. SES can help facilitate this by splitting a single database into multiple new databases.
- General Consulting: SES offers general product advisory services.
- Installation and upgrade: Installation and upgrade of Sage 300 CRE on servers and workstations.
- Key Changes: This process finds and replaces key fields based on the spreadsheet or the provided criteria. Companies often outgrow their setup and require a key change to maintain the software's optimal performance.
- Server Migration: Migrating the server and data to a new location.
- Add-on Solutions: Sage Expert Services can deliver applications that expand on the functionality of the core Sage Fixed Assets software.
- Advanced Import Utility for Depreciation importing data that integrates with ERP source data
- Advanced Import utility for Planning integrates with ERP source data
- Global Security Manager allows users to manage security across multiple companies from a single interface
- Posting Link outputs GL files in a customer-specified format for depreciation, additions, and disposals
- Data Conversion: Convert and import data from third-party applications into Sage Fixed Assets or Sage Planning. Data formatting and validation in Sage Fixed Assets. Identify potential data issues before importing and present options for resolving the issues. The cost depends on the number of companies, assets, and data complexity.
- Data File Maintenance: Edit existing data in the Sage Fixed Assets application. For example, revalue assets due to an acquisition. The fee varies with company size, number of assets, and edits required.
- Database Rebuilds and Recovery: Rebuild a database using various tools to correct data corruption.
- Database Upgrade: Upgrading an existing database to the most current version.
- Installation: Sage will install the application remotely. The installation includes both the server and client components. We perform installations in both on-premise and hosted environments. The installation services include up to five client machines. Extra charges can apply for more client installations.
- Managed Services: Sage handles all product updates and patches for a customer. Sage will contact the customer to schedule the update when a new release is available.
- Implementations: Implementation and configuration – All modules.
- Custom Reports: Design and creation of custom reports.
- General Consulting: Provide general product advisory.
- Customizations: Form and report customizations.
- Data Conversion: Convert data from prior versions of Timeslips.
- Data Migration: Migrate data from third-party applications.
- Installation: Step-by-step installation in the customer environment.
 NOTE: Sage experts perform all the work by remotely connecting to the customer's environment. The fee varies based on the number of PCs, databases, and data and environment complexity
Key SES advantages - We only charge fees after confirming that we can meet your needs.
- A dedicated expert will guide you through the entire support process.
- We work with your schedule to minimize disruptions to your business.
How do I contact SES? Fill in the form describing your needs, and we'll contact you within two business days. |