Nothing happens when clicking the Sage 50 Cloud Windows App
Description
To receive more information about Sage 50 Cloud, contact our sales teams directly at 1-866-257-0454.
Cause
Conflicting and/or outdated versions of TSScan and TSPrint applications.
Resolution
Uninstall and reinstall the Windows App
Click the Start menu, then type appwiz.cpl and press Enter.
Look for the Windows App.
Click the three dots next to the Windows App and select Uninstall.
Confirm by clicking Uninstall again.
Download the Windows App using the appropriate link (Microsoft Store for PC or App Store for Mac).
Open your Downloads and run the Windows App Installer.
Users can also try accessing Sage 50 Cloud in a web browser at windows365.microsoft.com. This can help determine if the issue is related to a Windows App install issue on the CPU.
NOTE:
We recommend closing the application by going to File and Exit rather than clicking the x in the upper right.
Additional troubleshooting: Remove and reinstall TSScan and TSPrint
Remove the applications
Open Programs and Features.
Search for TSScan.
Uninstall TSScan.
Search for TSPrint.
Uninstall TSPrint.
Verify the Windows app works.
Install the applications
Install the latest versions of TSScan and TSPrint applications from the vendor site. (www.terminalworks.com)