Solution Properties
Solution ID:
250416192622230
Last Modified Date:
Mon Jul 14 15:10:14 UTC 2025
Taxonomy Path:
Category//Performance//Crashing
Author:
[email protected]
Nothing happens when clicking the Sage 50 Cloud Windows App
Description

To receive more information about Sage 50 Cloud, contact our sales teams directly at 1-866-257-0454.

Cause

Conflicting and/or outdated versions of TSScan and TSPrint applications.

Resolution

NOTE:

If the Windows App isn't working correctly: Before signing in, you can attempt to uninstall and reinstall the Windows App. Also, under Windows App settings there are options to repair and reset. 

Users can also try accessing Sage 50 Cloud in a web browser at windows365.microsoft.com. This can help determine if the issue is related to a Windows App install issue on the CPU.

Remove the applications

  1. Open Programs and Features.
  2. Search for TSScan.
  3. Uninstall TSScan.
  4. Search for TSPrint.
  5. Uninstall TSPrint.
  6. Verify the Windows app works.

Update the applications

Install the latest versions of TSScan and TSPrint applications from the vendor site. (www.terminalworks.com)

NOTE:

We recommend closing the application by going to File and Exit rather than clicking the x in the upper right. 

 

[BCB:161:Chat 50 US:ECB]

 

Steps to duplicate
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