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Error: "Sage Sales Tax Processing Failed. Sales Invoice XXXXX deleted" when attempting to invoice a sales order delivery

Created on  | Last modified on 

Summary

When attempting to INVOICE a sales order delivery, we are receiving the following error: Sage Sales Tax processing failed. Sales invoice XXXXX deleted Other SST invoices were able to post without any errors

Description

Cause

Possible Intermittent Avalara issue

Resolution

In this instance, this solution was performed by an end user as a workaround which resolved their issue

  1. Navigate to Development, Utilities, Maintenances, In Lines (GMAINT)
  2. Select Table: SORDER
  3. Select OK
  4. In the right hand panel, select Selection
  5. Input selection criterion: SOHNUM = 'XXXX' (XXXX = the sales order # which is linked to the delivery)
  6. Change the BPDPOSCOD value from 5 digits to 9 digits (i.e., 5 digits:30096/ 9 digits: 30096-2563)
  7. Tab out of the BPDPOSCOD field after modifying the field value
  8. Select Save in the right hand panel
  9. Select Table in the right-hand panel
  10. Select Table: SDELIVERY
  11. Select OK
  12. In the right hand panel, select Selection
  13. Input selection criterion: SDHNUM = 'XXXX' (XXXX = the sales delivery/shipment #)
  14. Change the BPDPOSCOD value from 5 digits to 9 digits (i.e., 5 digits:30096/ 9 digits: 30096-2563)
  15. Tab out of the BPDPOSCOD field after modifying the field value
  16. Select Save in the right hand panel
  17. Close page
  18. Now attempt to invoice the sales order delivery again
DocLink: Error: "Sage Sales Tax processing failed. Sales Invoice XXXXX deleted"