What is the Sage Advisor?

• Sage Advisor is a statistics collection program that tracks how users work in Sage 300 ERP.
  It logs each user action and screen interaction to a local file location.
• Advisor stores log files in the \Company\AdvisorLogs folder.
  The system collects logs from all desktop connections and uploads them to Sage servers for evaluation.
• Logging always stays enabled.
  Organizations can disable the upload process for security reasons.

Disable Sage Advisor log uploads in Sage 300

1. Log all users out of Sage 300.
2. Open the Sage 300\SharedData\Company folder.
3. Locate the AdvisorLogs folder.
4. Rename the folder to AdvisorLog-bak.
5. Open the Sage 300\Runtime folder.
6. Locate Sage.CA.SBS.ERP.Sage300.AdvisorUpload.exe.config.
7. Make a copy of the file before editing.
8. Right-click the file, and select Edit.
9. Locate the section <startup useLegacyV2RuntimeActivationPolicy="true">.
10. Change true to false.
11. Save the file.
12. Log back into the Sage 300.

Sage Advisor logging upload no longer runs after these changes.

Disable the Sage Advisor Update service

1. Open Component Services in Microsoft Windows.
2. In the console tree, click Services.
3. Select Sage Advisor Update.
4. Right-click Sage Advisor Update, and click Properties.
5. In the General tab, set the Startup type to Disabled.
6. Click Stop.
7. Click Apply.
8. Click OK.

The Sage Advisor Update process is now inactive.