Summary
Resolution
CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.
CAUTION: Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.
The only required field is Customer ID and Sales Account.
You can also import or export these fields:
| Field Name | Import? | Description of Field | Limit |
| Customer ID | Y | Alphanumeric - Customer ID number | Up to 20 characters |
| Customer Name | Y | Alphanumeric - Customer bill to name | Up to 39 characters |
| Prospect | Y | Boolean - Prospect checkbox; valid choices are [True] or [False], where True=Prospect, False=Customer. | |
| Inactive | Y | Boolean - Inactive checkbox; valid choices are [True] or [False], where True=Inactive and False=Active. | |
| Bill to Contact First Name | Y | Alphanumeric - Bill To contact first name | Up to 15 characters |
| Bill to Contact Last Name | Y | Alphanumeric - Bill To contact last name | Up to 20 characters |
| Bill to Address-Line One | Y | Alphanumeric - Customer bill to address, line one. | Up to 30 characters |
| Bill to Address-Line Two | Y | Alphanumeric - Customer bill to address, line two. | Up to 30 characters |
| Bill to City | Y | Alphanumeric - Customer bill to city | Up to 20 characters |
| Bill to State | Y | Alphanumeric - Customer bill to state | Up to 2 characters |
| Bill to Zip | Y | Alphanumeric - Customer bill to ZIP Code | Up to 12 characters |
| Bill to Country | Y | Alphanumeric - Customer bill to country | Up to 15 characters |
| Bill to Sales Tax ID | Y | Alphanumeric - Customer bill to Sales Tax ID | Up to 8 characters |
| Ship to Address 1-20 - Line One | Y | Alphanumeric - Contact ship to address, line one. | Up to 30 characters |
| Ship to Address 1-20 - Line Two | Y | Alphanumeric - Contact ship to address, line two. | Up to 30 characters |
| Ship to City 1-20 | Y | Alphanumeric - Contact ship to city | Up to 20 characters |
| Ship to State 1-20 | Y | Alphanumeric - Contact ship to state | Up to 2 characters |
| Ship to Zipcode 1-20 | Y | Alphanumeric - Contact ship to ZIP Code | Up to 12 characters |
| Ship to Country 1-20 | Y | Alphanumeric - Contact ship to country | Up to 15 characters |
| Ship to Sales Tax ID 1-20 | Y | Alphanumeric - Contact ship to Sales Tax ID | Up to 8 characters |
| Customer Type | Y | Alphanumeric - Customer type category | Up to 8 characters |
| Telephone 1 | Y | Alphanumeric - Customer phone number 1 | Up to 20 characters |
| Telephone 2 | Y | Alphanumeric - Customer phone number 1 | Up to 20 characters |
| Fax Number | Y | Alphanumeric - Customer fax number | Up to 20 characters |
| Customer E-mail | Y | Alphanumeric - Customer e-mail address (use the [email protected] format) | Up to 64 characters |
| Sales Representative ID | Y | Alphanumeric - Customer sales representative ID | Up to 20 characters |
| Account # (Sage 50 Complete Accounting and higher only) | Y | Alphanumeric -Number that identifies the customer's account with your company | Up to 32 characters |
| G/L Sales Account | Y | Alphanumeric - Sales/Revenue account no.; must be a valid account number from your Chart of Accounts | Up to 15 characters |
| Open Purchase Order Number | Y | Alphanumeric - customer's open PO number | Up to 20 characters |
| Ship Via | Y | Numeric (Whole) - Customer default ship method, as set up in Maintain Default Information, Inventory Items. Valid numbers are 0 through 9. | |
| Resale Number | Y | Alphanumeric - Customer resale number | Up to 20 characters |
| Pricing Level | Y | Numeric (Whole) - This is the customer pricing level as listed on the Invoice Defaults tab under Customer Maintenance; valid numbers are 0 through 9. Note: In Sage 50 Complete Accounting and higher, you can have up to 10 price levels. Sage 50 Pro Accounting and Sage 50 First Accounting only permit five price levels. | |
| Use Standard Terms | Y | Boolean - Use Standard Terms check box; valid choices are [True] or [False]. | |
| C.O.D. Terms | Y | Boolean - Customer Terms, C.O.D. checkbox; valid choices are [True] or [False]. If Use Standard Terms is True, then the system will use standard terms and ignores this field. | |
| Prepaid Terms | Y | Boolean - Customer Terms, Prepaid checkbox; valid choices are [True] or [False]. If Use Standard Terms is True, then the system will use standard terms and ignores this field. | |
| Terms Type | Y | Boolean - Customer Terms, Due on Day of Month OR Due in # of Days; valid choices are [True] or [False]. True = Due on Day of Month, False = Due in # of Days. If Use Standard Terms is True, then the system will use standard terms and ignores this field. | |
| Due Days | Y | Numeric (Whole) - Customer Terms, Due Days; this field is Due on the x day of next month OR Net due in x days based on the Terms Type. If it's due on x day of next month, then valid number are 0 to 31. | |
| If it's net due in x days, the valid numbers are 0 through 999. If Use Standard Terms is True, then the system will use standard terms and ignore this field. | |||
| Discount Days | Y | Numeric (Whole) - Customer Terms, Discount Days; valid number are 0 through 999. If Use Standard Terms is True, then the system will use standard terms and ignore this field. | |
| Discount Percent | Y | Numeric (Real) - Customer Terms, Discount Percent; use 0.00 through 100.00. If Use Standard Terms is True, then the system will use standard terms and ignore this field. | |
| Credit Limit | Y | Numeric (Real) - Customer Terms, Credit Limit. If Use Standard Terms is True, then the system will use standard terms and ignore this field. | |
| Credit Status | Y | Numeric (Whole) - valid numbers are 0-4 where: 0=No Credit Limit 1=Notify Over Limit 2=Always Notify 3=Hold Over Limit 4=Always Hold If Use Standard Terms is True, then the system will use standard terms and ignore this field. | |
| Charge Finance Charges | Y | Boolean – Customer Terms, Charge Finance Charges check box; valid choices are [True] or [False]. If Use Standard Terms is True, then the system will use standard terms and ignores this field. | |
| Due Month End Terms | Y | Boolean – Customer Terms, Due at end of month. Valid choices are [True] or [False]. True = Due at end of month, False = not Due at end of month. If Use Standard Terms is True, then the system will use standard terms and ignores this field. | |
| Form Delivery Method | Y | Numeric (Whole) - valid numbers are 0 and 1, where 0=Paper and 1=E-mail (entered on Maintain Customers/Prospects, Sales Info tab) | |
| Include Sales Rep | Y | Boolean – valid choices are [True] or [False]. True = CC Sales Rep, False = do not CC Sales Rep (entered on Maintain Customer/Prospects, Sales Info tab) | |
| Cardholder's Name | Y | Alphanumeric - Name on credit card entered for the customer. | Up to 39 characters |
| Credit Card Address Line 1 | Y | Alphanumeric – Billing address line 1 for the credit card. | Up to 30 characters |
| Credit Card Address Line 2 | Y | Alphanumeric – Billing address line 2 for the credit card. | Up to 30 characters |
| Credit Card City | Y | Alphanumeric – Billing city for the credit card. | Up to 30 characters |
| Credit Card State | Y | Alphanumeric – Billing state for the credit card. | Up to 20 characters |
| Credit Card Zip Code | Y | Alphanumeric – Billing zip code for the credit card. | Up to 12 characters |
| Credit Card Country | Y | Alphanumeric – Billing country for the credit card. | Up to 15 characters |
| Credit Card Information | Y | This includes 4 fields: Credit Card Stored Reference -This is an alphanumeric GUID that is used by Sage 50 behind the scenes to link with Sage Exchange. Merchant ID - This is an alphanumeric ID that’s necessary for entering and processing credit cards from within Sage 50. This ID is entered in Services>Credit Card Processing. Last Known CC Number - Masked value for the credit card number that was entered for this customer. The format is XXXX-XXXX-XXXX-NNNN (where NNNN is the last 4 digits of the credit card number). Last Known CC Expiration Date - Expiration Date for the credit card that was entered for this customer. Must be in MM/YYYY (month/year) format. | |
| Use Receipt Settings | Y | Boolean - valid choices are [True] or [False]. True=Use payment method and cash account from last saved receipt. False=Use payment method and cash account designated on the Payment & Credit tab in Maintain Customers. | |
| Customer Payment Method | Y | Alphanumeric - The text value of what is entered or selected in the Payment Method field if Use Receipt Settings =False. | Up to 20 characters. |
| Customer Cash Account | Y | Alphanumeric - The text value of what is entered or selected in the Cash Account field if the Use Receipt Setting=False. | Up to 15 characters. |
| Label for Customer Custom Field 1 (entered in Customer Defaults) | Y | Alphanumeric - The text value of what is entered in customer custom field 1 in Maintain Customers/Prospects. | Up to 40 characters |
| Label for Customer Custom Field 2 (entered in Customer Defaults) | Y | Alphanumeric - The text value of what is entered in customer custom field 2 in Maintain Customers/Prospects. | Up to 40 characters |
| Label for Customer Custom Field 3 (entered in Customer Defaults) | Y | Alphanumeric - The text value of what is entered in customer custom field 3 in Maintain Customers/Prospects. | Up to 40 characters |
| Label for Customer Custom Field 4 (entered in Customer Defaults) | Y | Alphanumeric - The text value of what is entered in customer custom field 4 in Maintain Customers/Prospects. | Up to 40 characters |
| Label for Customer Custom Field 5 (entered in Customer Defaults) | Y | Alphanumeric - The text value of what is entered in customer custom field 5 in Maintain Customers/Prospects. | Up to 40 characters |
| Customer Since Date | Y | Date - The date the customer is added to the system. Must be in ##/##/## (month/day/yr) date format. | |
| Last Invoice Date | N | Date - The date of last invoice. Must be in ##/##/## (month/day/yr) date format. | |
| Last Invoice Amount | N | Numeric (Real) - The amount of the last invoice. This field is used for exporting only. | |
| Last Payment Date | N | Date - The date of last payment. Must be in ##/##/## (month/day/yr) date format. | |
| Last Payment Amount | N | Numeric (Real) - The amount of last payment. This field is used for exporting only. | |
| Last Statement Date | Y | Date - The date of the last statement run. Must be in ##/##/## (month/day/yr) date format. | |
| Current Balance | N | Numeric (Real) - Current accumulated Balance forward for customer. | |
| Sales-Period End xx/xx/xx (there can be up to 39 periods, depending on your company setup) | N | Numeric (Real) - Sales per period. This field is used for exporting only. | |
| Receipts-Period End xx/xx/xx (there can be up to 39 periods, depending on your company setup) | N | Numeric (Real) - Receipts/Cash per period. This field is used for exporting only. | |
| Customer Web Site | Y | Alphanumeric - Customer Web site address (for example, www.company.com) | Up to 255 characters |
| ID Replacement | Y | Numeric (Whole) - valid numbers are 0-2, where 0 = Don't replace item ID, 1=Replace item ID with UPC/SKU, 2= Replace item ID with part number (This selection is made on the Sales Info tab and is only in Sage 50 Premium Accounting and higher.) |