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How to request a password of the day for the Supervisor user

Created on  | Last modified on 

Summary

How to request a password of the day for the Supervisor user

Resolution

To request a Supervisor password reset please send in a SIGNED request on Company letterhead that must include:
  • Name of a valid Contact listed on the account
  • Date
  • Job Title
  • Account Number
  • A written request for the password of the day to reset the Supervisor password

Scan a copy of request to PDF and send it as an attachment to [email protected].

Once the request has been received by a Sage Fixed Assets - Customer Support Tech, the Tech will reply to the e-mail giving the Password of the day.

The Password of the day will expire at midnight, local time, of the day it is received.

Note: Once Logged into the Supervisor Account, remember to change the Supervisor's password to a known value: File, Password Security, Change Password and use the Password of the Day as the Old Password when prompted.

 

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