Summary
How to request a password of the day for the Supervisor user
Resolution
To request a Supervisor password reset please send in a SIGNED request on Company letterhead that must include:
- Name of a valid Contact listed on the account
- Date
- Job Title
- Account Number
- A written request for the password of the day to reset the Supervisor password
Scan a copy of request to PDF and send it as an attachment to [email protected].
Once the request has been received by a Sage Fixed Assets - Customer Support Tech, the Tech will reply to the e-mail giving the Password of the day.
The Password of the day will expire at midnight, local time, of the day it is received.
Note: Once Logged into the Supervisor Account, remember to change the Supervisor's password to a known value: File, Password Security, Change Password and use the Password of the Day as the Old Password when prompted.