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Error "this report must be converted to the latest version" and converting crashes to a prompt symbol.

Created on  | Last modified on 

Summary

Error: "This report must be converted to the latest version of Sage 100" when trying to print a report, when trying to update entries, or form after upgrading. The report or form keeps prompting to convert but never completes, it will crash to a prompt symbol or get Error: "Report file C:\ProgramData\Sage Software\Cache\MAS 200\ .rpt" (referring to the report being converted). On the Server, with an administrator account in Windows, the reports can be converted in Sage 100 but users on workstations cannot.

Description

Cause

  • Permissions on the \MAS90 folder or the shared folder.
    • Users must have modify permissions to the MAS90 folder (or shared folder and below).
  • The Sage 100 Advanced/Premium Application Server service is running under Local System Account and not an account that has full domain permissions.

Resolution

Correct share folder permissions (MAS90 folder permissions).

Adjust the Sage 100 Advanced/Premium Application Server Service to run under an account with domain permissions and not Local System Account.


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