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Sage X3 Lifecycle Policy

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 Please note change to this policy introduced in November 2022 - releases for Sage X3 Version 12 now has a bi-annual release cadence. PDF re uploaded: 18th November 2022

The Sage X3 Lifecycle Policy is designed to provide consistent and predictable guidelines on the availability of maintenance of Sage X3 versions. This policy document outlines how long each version of Sage X3 will be covered by maintenance support, allowing you to effectively plan your software investment and avoid any gaps in support.

  • This policy applies globally to Sage X3.
  • This policy applies to all Sage X3 versions up to and including Version 11, and Sage X3 Version 12 onwards.
  • This policy excludes solutions that are supplementary to Sage X3 such as third-party products and services, or embedded components.

What is a lifecycle policy? A lifecycle policy formalizes a software vendors procedure of withdrawing maintenance support for software versions that are behind the latest release.

The Sage X3 lifecycle policy specifies how long maintenance support will be available for a release of Sage X3, from when the product is available for purchase to when it reaches the end of maintenance date. It is designed to provide consistent and predictable guidelines on maintenance support of Sage X3 versions throughout the life of the product.

Why have a lifecycle policy? It's standard industry practice for technology companies to withdraw support for older versions of software. Every year we invest in research and development to improve our software and services. We do this in line with regular customer feedback and to take into account new technology and changes in legislation. We believe that using the latest software is the best way for us to help our customers run their businesses effectively. Plus by concentrating our resources on looking forward, we can help your business move forward too

Refer to the Sage X3 Lifecycle Policy document in the Attachments section, below.

Attachment: 485_20230425110722_Sage X3 Lifecycle Policy.pdf
Attachment: 485_20230425110723_Sage X3 Lifecycle Policy FAQ.pdf