When attempting to INVOICE a sales order delivery, we are receiving the following error: Sage Sales Tax processing failed. Sales invoice XXXXX deleted
Other SST invoices were able to post without any errors
Possible Intermittent Avalara issue
In this instance, this solution was performed by an end user as a workaround which resolved their issue
- Navigate to Development, Utilities, Maintenances, In Lines (GMAINT)
- Select Table: SORDER
- Select OK
- In the right hand panel, select Selection
- Input selection criterion: SOHNUM = 'XXXX' (XXXX = the sales order # which is linked to the delivery)
- Change the BPDPOSCOD value from 5 digits to 9 digits (i.e., 5 digits:30096/ 9 digits: 30096-2563)
- Tab out of the BPDPOSCOD field after modifying the field value
- Select Save in the right hand panel
- Select Table in the right-hand panel
- Select Table: SDELIVERY
- Select OK
- In the right hand panel, select Selection
- Input selection criterion: SDHNUM = 'XXXX' (XXXX = the sales delivery/shipment #)
- Change the BPDPOSCOD value from 5 digits to 9 digits (i.e., 5 digits:30096/ 9 digits: 30096-2563)
- Tab out of the BPDPOSCOD field after modifying the field value
- Select Save in the right hand panel
- Close page
- Now attempt to invoice the sales order delivery again
DocLink:
Error: "Sage Sales Tax processing failed. Sales Invoice XXXXX deleted"
- Solution ID
- 220924660107383
- Last Modified Date
- Wed Jan 19 19:03:43 UTC 2022
- Views
- 0