Error: "CAN'T VOID RECEIPT. ..distributed to open credit"

Enter a debit memo 

Enter a debit memo to the invoice you applied the open credit

1. Select AR, Transactions, Debit Memos.
2. Enter the original payment deposit date in the Date field.
3. For Apply to select Invoice.
4. For Invoice #, select the invoice you applied the Open Credit.
5. Enter the dollar amount in the Amount field.
6. Click the Distribution button.
7. Change the following fields.
   • Delete the amount from the Sales Adjustments field
   • Enter the amount in the Cash Refund field
   • Select OK and Post

Remove the receipt from the AR Bank Deposits screen 

If you haven't posted the bank deposit for this item, clear the payment from the Bank Deposits screen with your next deposit.

1. Go to AR, Transactions, Bank Deposits.
2. Select the items you're depositing and include the payment you need to remove.
3. In the Cash Back field, enter the amount of the payment you're reversing.
   • The Cash Back field reduces the amount of the bank deposit.
4. Post your bank deposit.  

Offset the original deposit from your bank reconciliation 

If you've deposited the payment to your bank reconciliation, enter a bank transaction to reverse the deposit.

1. Go to CM, Transactions, Enter Bank Transactions.
2. For Transaction Type select Charge.
3. For Amount, enter the amount of the payment.
4. Enter the original payment deposit date in the Date field using the same date you posted the payment.
5. De-select Post to G/L.
6. Post.
7. In your bank reconciliation, clear both the deposit and charge.

 NOTE: If you applied the open credit in a different month, reverse it using the application date to return the amount. Then reverse the original payment using the original posting dates.

Enter a debit memo with the date of the application of the open credit

1. Enter a debit memo in AR, Transactions, Debit Memos.
2. Enter the date you applied the open credit to the invoice in the Date field.
3. For Apply to select Invoice.
4. Select the Invoice # when you applied the Open Credit.
5. Enter the dollar amount in the Amount field.
6. Click the Distribution button. Select the distribution as Sales Adjustment. 
7. Select OK and Post.

Enter a credit memo with the date of the application of the open credit

1. Enter a credit memo in AR, Transactions, Credit Memos.
2. Enter the date you applied the open credit to the invoice in the Date field.
3. For Apply to select Open Credit.
4. Enter the dollar amount in the Amount field.
5. OPTIONAL: Select Open Credit/Deposit Detail…, note the Open credit # and enter a Description for this credit.
6. Click the Distribution button.
   • Select the distribution as Sales Adjustment
   • Select OK and Post

Enter a debit memo with the date the payment was originally posted

1. Enter a debit memo in AR, Transactions, Debit Memos.
2. Enter the date you posted the original invoice.
3. For Apply to select Open Credit.
4. Enter the dollar amount in the Amount' field.
5. Click the Distribution button and change the following fields:
   • Delete the amount from the Sales Adjustments field
   • Enter the amount in the Cash Refund field
   • Select OK and Post

Offset the original deposit from your bank reconciliation

Review the Note below if you didn't deposit the original payment to your bank reconciliation.

1. Go to CM, Transactions, Enter Bank Transactions.
2. For Transaction Type, select Charge.
3. For Amount, enter the amount of the payment.
4. Enter the original deposit date in the Date field using the same date you posted the payment.
5. De-select Post to G/L.
6. Post.

 NOTE: If you haven’t posted the bank deposit for this item. Clear the payment from Bank Deposits with the next deposit.

1. Go to AR, Transactions, Bank Deposits.
2. Select the items you're depositing and include the payment you need to remove.
3. In the Cash Back field, enter the amount of the payment you're reversing.
   • The Cash Back field reduces the amount of the bank deposit.
4. Post your bank deposit.