Account Reconciliation is showing a previously cleared transaction

Created on 21 November 2022 | Last modified on 21 November 2022

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Summary

The Account Reconciliation in Sage 50 Accounting shows a previously cleared transaction as uncleared.

Cause

Editing a receipt when the deposit is already cleared
Duplicate check number
Data damage
Data Verification found an error, which uncleared the transaction

Resolution

The transaction in question falls in your open fiscal years

If it’s a deposit

Open Account Reconciliation, and enter the Statement Date of the cleared transaction.
If the deposit has a "cleared" checkmark, unclear it.
Clear the deposit, and then click OK.

If you can't clear or unclear the deposit, change the Deposit Ticket ID of the original receipt, and then save the receipt.

If it isn’t a deposit

Print the transaction.
Delete and re-enter the transaction.
Open Account Reconciliation, and then enter the Statement Date of the period it was cleared.
Clear the transaction.

Transactions that have become uncleared from a closed year

If you recently closed the year or converted to a new version

Restore the backup you made before the conversion or year-end close.
Run Data Verification.
Perform the conversion or Year-End Wizard again.

If you haven't recently closed the year, or converted to a new version

Restore a backup made before the transaction becoming uncleared.
Verify that resolved the issue.

Transactions cleared for an incorrect statement date

See A transaction was cleared in the wrong period.

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