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ARCHIVED Error: "The Procedure entry point..?dumpAccumulativeTimesCache@Timer@Aatrix@@QAEXXZ could not be located in the dynamic link library Aatrix_Log.dll"

Created on  | Last modified on 

Resolution

CAUTION: This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. 

 

Option 1:

Run the Peach.exe from https://aatrix.com/sage50accounting to install the Sage 50 Accounting Tax Forms.

 

Option 2:

Run ErrorReport.exe to force install the update

  1. Close Sage 50.
  2. Press the Windows key + E to open the File Explorer, and browse to C:\Program Files (x86)\Common Files\Peach (or, on a 32-bit Windows PC, C:\Program Files\Common Files\Peach).
  3. Open the FormViewer folder and locate ErrorReport.exe, then double-click and select Fix Update.
  4. When prompted to reload as Admin, select OK. If prompted with UAC login enter Admin credentials.
  5. Select Fix Update again.
  6. Update will proceed as normal. Once complete open tax forms.

 

Option 3: Manually remove Aatrix and remove the key

  1. Press the Windows key + E to open the File Explorer.
  2. In the File Explorer browse to C:\Program Files (x86)\Common Files\Peach (or C:\Program Files\Common Files\Peach in 32-bit Windows).
  3. Rename the FormViewer folder. Note: It is not recommended to delete this folder as that could potentially cause the loss of custom Human Resources forms.
  4. In the File Explorer browse to C:\ProgramData and press Enter.
  5. Delete the Aatrix Software folder.
  6. In the File Explorer type %userprofile% and press Enter.
  7. Open the AppData folder and then open the Local folder. Delete the Aatrix Software folder.
    • Note: The appdata folder is hidden; if it's missing, click View and place a checkmark beside Hidden items
  8. Open AppData folder and open Roaming folder. Delete the Aatrix Software folder.
  9. Make a backup of the registry. See How do I backup or restore registry keys in the Windows Registry Editor? or consult your IT professional for help.
  10. In the registry editor, browse to HKEY_CLASSES_ROOT\Installer\Products.
  11. Go to Edit and select Find.
  12. In the Search field, enter Sage 50 Accounting Tax Forms and click Find Next.
  13. When the search is complete, a yellow folder on the left side will be highlighted in grey with a value of 7A4FE1AB76BAB294C9D7A4EE345F3A6C. Delete that folder and close the registry editor.
  14. Run the Peach.exe from https://aatrix.com/sage50accounting again to install the Sage 50 Accounting Tax Forms.
  15. After the update is complete, verify the error no longer shows.

 

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