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Daily Transaction Register (DTR) hangs on "Processing Daily Transaction Register"

Created on  | Last modified on  Highlight Matches

Cause

  • Sage Engineering is currently researching this issue
  • Is known to occur on Windows 11 Version 22H2 workstations

Resolution

CAUTION: This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. 
  • Sage Engineering is currently researching this issue
  • Only known to occur in Sage 100 32-bit versions on Windows 11 22H2 or 23H2 workstations

Disable Windows 11 Print Preview

 NOTE: Perform steps below while logged into Windows with user experiencing issue
  1. Click Windows Start button.
  2. Type: CMD.
  3. Right-click Command Prompt then select Run as Administrator.
  4. Copy/Paste the following in the command window: reg add "HKCU\Software\Microsoft\Print\UnifiedPrintDialog" /v "PreferLegacyPrintDialog" /d 1 /t REG_DWORD /f
  5. Press Enter.
  6. Reboot Workstation.

Possible Workaround

  • Switch to Sage 100 64-bit (NOTE: Only available with Sage 100 2021 or higher)
  • Close hung task and reprint Daily Transaction Register directly from Menu (i.e. Sales Order, Main, Daily Transaction Register )

Additional notes: 
This can also occur in Payroll module when printing second report (i.e. Payroll Data Entry Audit Report followed by Employer's Expence Summary, where it hangs printing Employer's Expense Summary).


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