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Tax forms update window does not appear

Created on  | Last modified on 

Description

  • Cannot open payroll tax forms
  • Tax form progress indicator fills and disappears
  • After clicking an update option, the update window disappears and the update does not complete

Cause

Automatic update window has opened behind Sage 50—U.S. Edition dashboard


Resolution

Section 1: Minimize Sage 50


  1. Minimize Sage 50.
  2. There may be a window prompting to install the update open behind the Sage 50 window; if not, skip to Section 2.
  3. Choose an installation option (Automatic Update is recommended) and follow the on-screen instructions to complete the process.
  4. When the update completes the tax form will open.

Section 2: Manually Install Update

  1. Minimize Sage 50.
  2. Go to the https://www.aatrix.com/partners/sage50/updates/ and download update.
  3. Run the downloaded file (peach.exe); follow the on-screen instructions to complete the installation.
  4. In Sage 50, go to Reports & Forms, Forms, Tax Forms.
  5. Open Payroll Tax Forms.
  6. The tax form should now load successfully.


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