Summary
Unable to save a customer record or contact in Sage 50 Accounting because of the following error: "Last name, Company name or Address line 1 is required to save a contact."
Cause
- Attempting to save a new contact without providing the required information
- Blank contact in the contact list
- Damaged customer record
Resolution
Attempting to save the contact without providing the required information
- Provide the Last name, Company name, and select an address before selecting Save Contact.
- Confirm the record saves without error.
Blank contact in the contact list
- Click the Select a contact dropdown list.
- If a blank entry exists between contact entries in the list, select it.
- After selecting the blank contact, click the Delete Contact button and select Yes.
- Save the customer record and verify you can now create a new contact.
Damaged customer record
If there's a damaged customer record, the recommended procedure is to create a new customer record for that customer.