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Error: "Last name, Company name or Address line 1...required to save...contact."

Created on  | Last modified on 

Summary

Unable to save a customer record or contact in Sage 50 Accounting because of the following error: "Last name, Company name or Address line 1 is required to save a contact."

Cause

  • Attempting to save a new contact without providing the required information
  • Blank contact in the contact list
  • Damaged customer record

Resolution

Attempting to save the contact without providing the required information

  1. Provide the Last name, Company name, and select an address before selecting Save Contact.
  2. Confirm the record saves without error.

Blank contact in the contact list

  1. Click the Select a contact dropdown list.
  2. If a blank entry exists between contact entries in the list, select it.
  3. After selecting the blank contact, click the Delete Contact button and select Yes.
  4. Save the customer record and verify you can now create a new contact.

Damaged customer record

If there's a damaged customer record, the recommended procedure is to create a new customer record for that customer.

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