Skip to content
logo Knowledgebase

Error: "Last name, Company name or Address line 1 is required to save a contact."

Created on  | Last modified on 

Cause

  • Attempting to save a new contact without providing the required information.
  • A blank contact has been saved in the contact list.
  • The customer record is damaged.

Resolution

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.


Option 1: Attempting to save the contact without providing the required information

  1. Provide the Last name, Company name or select an address prior to selecting Save Contact.
  2. Confirm the record saves without error.

Option 2: A blank contact has been saved in the contact list

  1. Click the Select a contact drop-down list
  2. If a blank entry exists in the list, select it. Note: There should be no blank lines between contact entries.
  3. After selecting the blank contact, click the Delete Contact button and click Yes at the following prompt.
  4. Save the customer record and verify you can now create a new contact.

Option 3: The customer record is damaged

  1. Make a backup of your company.
  2. Select File, and then click Select Import/Export.
  3. Select Accounts Receivable, Customer List, and then click Export.
  4. Select the Filter tab.
  5. On the Customer ID, select the customer in the From and To fields from the list.
  6. Click OK.
  7. Select Maintain, Customers/Prospects, and then select the problem customer.
  8. Click Change ID, and change the Customer ID to add a z to the front of the Enter New Customer ID box.
  9. Click OK, and then save the customer.
  10. Import the customer you exported in step 3.
  11. Verify you can make changes to this customer record.

Note: If you want to remove the damaged records from the list you can use the following instructions.

  1. Make a backup of your company.
  2. Select File, and then click Select Import/Export.
  3. Select Accounts Receivable, Customer List, and then click Export.
  4. Select the Filter tab.
  5. On the Customer ID, select the customer in the From and To fields from the list. (you added a z to the front of the Customer ID in the above step 8)
  6. Click on the Options tab.
  7. Check the box to Include Headings.
  8. Write down the Import/Export File:
  9. Click OK.
  10. Open Microsoft Excel.
  11. Browse to the Import/Export File: that you wrote down in the above steps.
  12. Change the Inactive field from FALSE to TRUE
  13. Close the Microsoft Excel document and choose Yes to Save the Changes.
  14. Import the customer you exported in step 3.
  15. On the main Sage 50 screen click Options, choose Global, and then click the Accounting Tab.
  16. Check the box to Hide Inactive Records.
  17. Click OK.

 

Chat with support