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Unable to load vendor library, when updating Aatrix forms or generating Aatrix report

Created on  | Last modified on 

Summary

"Error Aatrix Forms. Unable to load vendor library" or "Can't find C:\forms.txt", when attempting to update Aatrix forms or generate Aatrix reports in Sage 100 Contractor

Resolution

  1. Close Sage 100 Contractor.
  2. Ensure you are logged into the computer as a Local Computer Administrator.
  3. Open Windows Control Panel,  User AccountsChange User Account Control Settings. Set to Never notify
  4. Temporarily disable any antivirus software.
  5. Click OK. Restart the computer.
  6. Using your internet browser go to https://partner.aatrix.com/sage-100-contractor/#updates
  7. Click the green Sage 100 Contractor button under Product Updates
  8. The file will download and may give you an option to Run or Save. If so, choose Save
  9. Browse to the location of the saved file (normally your Downloads folder). Right-click on the file named SMB.exe and choose Run as administrator
  10. Click Next and choose the Modify radio button. Click NextNextInstallFinish
  11. If you do not see the Modify radio button, click Next and Finish and run the SMB.exe file again. Click Next and choose ModifyNextNextInstallFinish
    Note: Running this file updates Aatrix only.
  12. After completing the task, reactivate your antivirus software and Windows User Account Control settings.
  13. Right-click the Sage 100 Contractor icon and select Run as administrator
  14. Connect to your company and generate your forms.
  15. If you continue to encounter issues, please refer to https://secureupdates.aatrix.com and collaborate with your IT specialist to allow Aatrix automatic updates to proceed smoothly.

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