Summary
"Error Aatrix Forms. Unable to load vendor library" or "Can't find C:\forms.txt", when attempting to update Aatrix forms or generate Aatrix reports in Sage 100 Contractor
Resolution
- Close Sage 100 Contractor.
- Ensure you are logged into the computer as a Local Computer Administrator.
- Open Windows Control Panel, User Accounts, Change User Account Control Settings. Set to Never notify
- Temporarily disable any antivirus software.
- Click OK. Restart the computer.
- Using your internet browser go to https://partner.aatrix.com/sage-100-contractor/#updates
- Click the green Sage 100 Contractor button under Product Updates
- The file will download and may give you an option to Run or Save. If so, choose Save
- Browse to the location of the saved file (normally your Downloads folder). Right-click on the file named SMB.exe and choose Run as administrator
- Click Next and choose the Modify radio button. Click Next, Next, Install, Finish
- If you do not see the Modify radio button, click Next and Finish and run the SMB.exe file again. Click Next and choose Modify, Next, Next, Install, Finish
Note: Running this file updates Aatrix only. - After completing the task, reactivate your antivirus software and Windows User Account Control settings.
- Right-click the Sage 100 Contractor icon and select Run as administrator
- Connect to your company and generate your forms.
- If you continue to encounter issues, please refer to https://secureupdates.aatrix.com and collaborate with your IT specialist to allow Aatrix automatic updates to proceed smoothly.
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