Skip to content
logo Knowledgebase

Error Aatrix Forms. Unable to load vendor library when trying to update Aatrix forms or running Aatrix report

Created on  | Last modified on 

Summary

Error Aatrix Forms. Unable to load vendor library when trying to update Aatrix forms or running the report. Error: Microsoft Visual C++ Runtime error! Program...ogram files\aatrix software\aatrix forms\smb\updater.exe abnormal program termination. Important: PLEASE DO NOT RENAME ANY AATRIX FILES. If the solution to the Knowledgebase article instructs you to rename any Aatrix files, please do not do this. Instead, contact Sage Customer Support and place a request to escalate the support ticket to the Product Mentor. Customer Support Analysts should immediately escalate the support ticket to the Product Mentor. Thank you for your cooperation.

Description

Additional settings for AAtrix can be found here: http://aatrix.com/updateshome/techinfo


Cause

The customer has either stopped the download or it has crashed

Resolution

CAUTION: This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions. 
CAUTION: This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. 
CAUTION: Sage Customer Support does not assist with issues related to third-party products or enhancements, hardware, report customizations, state or federal tax-related questions, or specific accounting questions. Please get in touch with your Sage business partner, network administrator, or accountant for assistance. Please refer to our Scope of Support document for details.

Option 1

Manually download the update from Aatrix website

  1. Open Internet browser and navigate to aatrix.com/sage100contractor/updates
  2. Click download update
  3. Run application file (updates.aatrix.com)
  4. Click Run, Next, Next, Install, Finish.
  5. Retry running Aatrix form from 5-4-1 Federal tax forms.

Option 2

Follow these steps to do a manual update:

  1. Close the 5-4-1 Federal Forms (or 5-4-2 State Forms or 4-5 Vendor 1099 Forms) window
  2. Close Sage 100 Contractor
  3. In Windows Explorer (Computer, My Computer, This PC), browse to the following directory: C:\Program Files (x86)\Aatrix Software\Aatrix Forms\SMB or C:\Program Files\Aatrix Software\Aatrix Forms\SMB.
  4. Locate the file called UPDATER2.EXE, right-click on it and select Run As Administrator.
  5. When the update is complete, reopen Sage 100 Contractor.
  6. Reopen 5-4-1 Federal Forms (or 5-4-2 State Forms or 4-5 Vendor 1099 Forms)