Summary
Error Aatrix Forms. Unable to load vendor library when trying to update Aatrix forms or running the report.
Error: Microsoft Visual C++ Runtime error! Program...ogram files\aatrix software\aatrix forms\smb\updater.exe abnormal program termination.
Important: PLEASE DO NOT RENAME ANY AATRIX FILES. If the solution to the Knowledgebase article instructs you to rename any Aatrix files, please do not do this. Instead, contact Sage Customer Support and place a request to escalate the support ticket to the Product Mentor. Customer Support Analysts should immediately escalate the support ticket to the Product Mentor. Thank you for your cooperation.
Description
Additional settings for AAtrix can be found here: http://aatrix.com/updateshome/techinfo
Cause
The customer has either stopped the download or it has crashed
Resolution



Option 1
Manually download the update from Aatrix website
- Open Internet browser and navigate to aatrix.com/sage100contractor/updates
- Click download update
- Run application file (updates.aatrix.com)
- Click Run, Next, Next, Install, Finish.
- Retry running Aatrix form from 5-4-1 Federal tax forms.
Option 2
Follow these steps to do a manual update:
- Close the 5-4-1 Federal Forms (or 5-4-2 State Forms or 4-5 Vendor 1099 Forms) window
- Close Sage 100 Contractor
- In Windows Explorer (Computer, My Computer, This PC), browse to the following directory: C:\Program Files (x86)\Aatrix Software\Aatrix Forms\SMB or C:\Program Files\Aatrix Software\Aatrix Forms\SMB.
- Locate the file called UPDATER2.EXE, right-click on it and select Run As Administrator.
- When the update is complete, reopen Sage 100 Contractor.
- Reopen 5-4-1 Federal Forms (or 5-4-2 State Forms or 4-5 Vendor 1099 Forms)