Skip to content
logo Knowledgebase

"Unable to void current application. Invoice paid or void" (3-7 Progress Billing)

Created on  | Last modified on 

Summary

You receive the error, "Unable to void current application. Invoice paid or void," when voiding a 3-7 Progress Billing application in Sage 100 Contractor.

Cause

You've enabled the option Allow Direct Void of Invoice in 3-7 Progress Billing, and voided the 3-2 Receivables Invoice.

The 3-2 Receivables Invoice from 3-7 has partial or full payments applied.

Resolution

Resolution for invoices voided in 3-2 Receivables

Create a reversing 3-7 Progress Billing application.

  1. Go to 3-7 Progress Billing.
  2. Display the application, and verify the Status shows 3-Posted.
  3. Click Next to create a new application.
  4. Enter negative amounts in Current Completed to offset the voided invoice values.
  5. Restore the Stored column values to their original amounts.
  6. Click Options, Calculate.
  7. Select the calculation option and click OK.
  8. Verify the negative Invoice Amount or Invoice Total is correct.
  9. Note the voided invoice number, date, and posting period.
  10. Click Options, Submit Application.
  11. Click Options, Post Application.
  12. Enter the same date and posting period noted earlier.
  13. Enter the same invoice number, and add REV.
  14. Click OK.
  15. Click Yes on the reminder message.
  16. Click OK on the Invoice Posting Complete message.
  17. Click File Recall to display the reversing application.
  18. Click Options, Create Next Application.
  19. Click Yes to create a new record.
  20. Open the reversed 3-7 application.
  21. Click Options, Go to Invoice.
  22. Click Edit, Void Invoice.
  23. Use the reversing application to create the next billing.

Resolution when payments exist on the invoice

Void the payment, then void the application.

  1. Go to 3-7 Progress Billing.
  2. Display the application.
  3. Click Go to Invoice.
  4. Confirm that the Status shows 4-Paid, and Payment History is available.
  5. Click Payment History.
  6. Drill down to the 1-3 Journal Transaction.
  7. Note the date, transaction number, status, and period.
  8. Click Edit, Void Transaction.
  9. Return to 3-7 Progress Billing.
  10. Click Edit, Void Application.
  11. Confirm that the Status changes to 2-Submitted.
  12. Click Edit, Submit, and Post the application.
  13. Open 3-3-1 Cash Receipts.
  14. Reapply the payment to the invoice.

TIP:

Disable Allow Direct Void of Invoice in 3-7 Progress Billing to prevent accidental voids.

NOTE:

Sage Expert Services can restore a voided 3-2 invoice and related 1-3 transaction to 1-Open status. This service is billable.