Cause
Note: If your custom invoice format worked / printed properly in the past, but now is not printing properly, one option you have if you have backups of that invoice format design, you can restore a copy of that custom invoice format design, name it something unique using Windows Explorer, then test printing that format using Tools menu, selecting Invoice Formats, and pointing to the restored design.
Resolution
Change the custom Design name to a standard invoice design in Billing until you upgrade your custom Billing invoice format
Until you are able to upgrade your custom invoice formats in Billing, you can replace the custom Crystal design with a standard invoice format as follows:
- Determine the invoice format that exists on the contract items of the invoice you are printing:
- In Contracts, from the File menu, select Open Contract and select the contract from the list.
- Click OK.
- Select one of the contract items.
- Click the Billing tab and note the name of the invoice format in the Format box.
- From the File menu, select Close to close the contract.
- Change the format's Design name with a standard invoice format:
- In Billing, from the Tools menu, select Invoice Formats.
- From the Invoice Format list, select the invoice format that you noted in step A 4.
- Note the custom design name in the Design name box.
- Click
in the Design name box and note the location of the report design. - From the Select Invoice Design File window, select a standard Timberline Billing invoice format design to replace your custom invoice format (like NL_L-PB detail no stored.crs in your Timberline Report folder) and click Open.
- Click Close to close the Invoice Formats window.
Your invoices will now print successfully. Once your custom invoice formats are upgraded, reselect the custom Design name from step B 3 in Invoice Formats.