Summary
When you use Aatrix within Sage 300, you see a message saying that your product is unregistered.
Description
The full message is
This product is currently unregistered. To register now, call 800-253-1372.
You may continue in evaluation mode with the following limitations:
1. A DEMO watermark will appear on report printouts.
2. The eFile command is unavailable.
Resolution
Your Sage license includes an Aatrix subscription; you don’t need to pay Aatrix directly.
Here are three ways to fix this registration issue.
Update Aatrix
Re-download and apply the latest Aatrix update.
Repeat your command to check whether the error still appears.
Confirm your company information is correct
Aatrix auto-registration uses your company details.
- Open Common Services, Company Profile.
- Check that this information, including your phone number, is accurate.
- Save any changes.
- Repeat your command to check whether the error still appears.
Ask us to generate your registration code
Contact Sage Support and give us this information:
- Ten-digit Sage Account ID
- EIN (Employer Identification Number) in US Payroll, Payroll Setup, Options, Tax Number
- Company Name in Common Services, Company Profile, Doing Business As
- Your first and last name
- Your complete address, email and phone number (if any of these are different from our Sage Account records)