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Error: "Unable to open takeoff...locked by another user"

Created on  | Last modified on  Highlight Matches

Summary

Error: "Unable to open takeoff: record is currently locked by another user [user name]" when attempting to open a menu 9-5 Takeoff in Sage 100 Contractor.

Cause

The Sage 100 Contractor application encountered an error while the user was working in the 9-5 Takeoff.

Resolution

  1. Connect to Sage 100 Contractor as the user identified in the error message.
  2. Open 9-5 Takeoffs.
  3. Open and close the Takeoff record.
  4. Close Sage 100 Contractor.
  5. Connect to Sage 100 Contractor as another user.
  6. Open 9-5 Takeoffs.  Open the Takeoff record.
     NOTE: If this doesn't resolve the issue, click the Chat now button below to schedule a file fix.