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Error: "The Update server returned an error. It may be that the server is experiencing problems. Either try again later or contact support. The error was: -HTML Code "

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Resolution

CAUTION: This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions. 


By default Sage Intelligence registration process uses a DIRECT Internet access in order to register your product, the error is caused if your Internet access is through a proxy vs being direct, to resolve:

First find out about your proxy setting, the best way to eliminate errors is to copy proxy setting from Microsoft Edge

  1. Open Microsoft Edge and click on the three dots in the top right corner to access the menu.
  2. Select Settings from the dropdown menu.
  3. Scroll down and click on System and performance.
  4. Look for Open your computer’s proxy settings and click on it.
  5.  Note 

    the Proxy Server Address and Port
  6.  O

    pen Sage Intelligence License Manager
  7.  

    Select File, Configure Internet Connection
  8.  

    In the Internet Access Type drop down list, select Proxy, Click Apply
  9.  

    Enter the Proxy Server Address and Port, Click Apply
  10. If you are required to enter a login, select YES from the Prompt for Proxy logon and click Apply
    Click OK and continue with registration