Aatrix Reports Prompt for Sage Customer Number

Summary

Sage HRMS prompts for your Sage customer number when you run an Aatrix report. If the report doesn't load, a hidden customer number prompt often blocks it.

Description

What to know

  • Sage HRMS prompts for your Sage customer number each time you run an Aatrix report.
  • Sage HRMS doesn't save your customer number.
  • Enter your customer number for every Aatrix report.
  • If an Aatrix report doesn't load, the Sage Customer Number prompt can hide behind another window.

Cause

A hidden Sage Customer Number prompt prevents the Aatrix report from loading.

Resolution

Enter your customer number

  1. Run the Aatrix report.
  2. Enter your Sage customer number when prompted.

If you don't know your customer number

  • Select"No, I don't have my customer number".
  • Contact Sage HRMS Customer Service at 800-424-9392 to obtain your customer number.

NOTE:

A hidden Sage Customer Number prompt can appear behind another window. Check open windows fi the report doesn't load. 

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Solution Properties

Solution ID
223924350033453
Last Modified Date
Wed Sep 09 14:38:16 UTC 2026
Views
0