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Error: "The Sage Exchange Desktop service is unavailable because your Internet connection is not working"

Created on  | Last modified on 

Summary

Error: "The Sage Exchange Desktop service is unavailable because your Internet connection is not working" when attempting a credit card transaction, or adding a credit card in A/R Payment Type for Sage 100 ERP

Description

Cause

  • There is no Internet connectivity
  • Internet connection is limited due to firewall settings
  • Corrupted workstation files

Resolution

CAUTION: This solution requires advanced knowledge of your network. Contact your system administrator for assistance. Modifying Windows security incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows security. Always create a backup of your data before proceeding with advanced solutions. 
CAUTION: This solution requires advanced knowledge of your computer's operating system. Contact your system administrator for assistance. Modifying your Windows Registry incorrectly can severely affect system operations. Sage is not responsible for operation issues caused by incorrectly modifying your Windows Registry. Always create a backup of your data before proceeding with advanced solutions. 
  • Confirm access to Internet. Open web browser and access http://na.sage.com/us
  • Enable access to the Internet over secure SSL port 443. Also make sure Ports 80 and 8080 are unblocked
    • Add Sage Exchange sites to safe zone sites.
      • SageExchange.com
      • SageVault.com
      • SagePayments.com
      • SagePayments.net
  • Uninstall and Reinstall Workstation Client
DocLink: How to install Workstation Setup for Sage 100