Summary
Error: "The Sage Exchange Desktop service is unavailable because your Internet connection is not working" when attempting a credit card transaction, or adding a credit card in A/R Payment Type for Sage 100 ERP
Description
Cause
- There is no Internet connectivity
- Internet connection is limited due to firewall settings
- Corrupted workstation files
Resolution


- Confirm access to Internet. Open web browser and access http://na.sage.com/us
- Enable access to the Internet over secure SSL port 443. Also make sure Ports 80 and 8080 are unblocked
- Add Sage Exchange sites to safe zone sites.
- SageExchange.com
- SageVault.com
- SagePayments.com
- SagePayments.net
- Add Sage Exchange sites to safe zone sites.
- Uninstall and Reinstall Workstation Client