Skip to content
logo Knowledgebase

Improve Sage HRMS client performance when using Aatrix

Created on  | Last modified on 

Summary

Third-party antivirus software quarantines Sage HRMS and Aatrix files leading to performance issues and errors such as: "There was an error initializing Sage HRMS: The system can’t find the file specified."

Resolution

Verify permissions and visibility

The Aatrix user needs local administrator rights on the workstation. All related Sage and Aatrix folders must remain visible and not hidden.

Adjust User Account Control settings

Lower User Account Control to Never Notify to prevent file access interruptions. This setting improves saving drafts, histories, and updates.

The Aatrix user needs local administrator rights on the workstation. All related Sage and Aatrix folders must remain visible and not hidden.
Lower User Account Control to Never Notify to prevent file access interruptions. This setting improves saving drafts, histories, and updates.

In your third-party antivirus program, add the following exclusions or white list:  

  • C:\Windows\Microsoft.NET
  • On a 64-bit machine – C:\%ServerName%\SageHRMSServer
  • On a 64-bit machine - C:\Program Files (x86)\Aatrix Software
  • On a 32-bit machine - C:\Program Files\Aatrix Software
  • HR Client - C:\Program Files (x86)\Sage\Sage HRMS Client
  • PR Client - C:\Program Files (x86)\Sage\Sage Accpac

Configure Windows 10 and Windows 11 exclusions

Add these user‑specific paths to antivirus exclusions.

  • C:\Users\%UserName%\AppData\Roaming\Aatrix Software and C:\Users\%UserName%\AppData
  • C:\ProgramData\Aatrix Software
  • C:\Users\%UserName%\AppData\Local\Aatrix Software
  • C:\Users\%UserName%\AppData\Local\Temp\Aatrix Software

Need more help?

Chat now