"HTTP Error 500 - Internal Server Error. The requested page cannot be accessed..." when clicking on the Package Tracking button in Summary Package Tracking Inquiry in A/R or S/O

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In ABC Company 1.Go to Sales Order, Inquires, Invoice History Inquiry 2.Select an Invoice with Shipping information 3.Press the tracking button 4.On the Summary Package Tracking Inquiry enter a tracking number and press the tracking button 5.Web browser page will open but will get a “Cannot display webpage” or an error 500. similar message appears when clicking the map/compass icon in AR Customer Maintenance/Inquiry next to the address section on the main tab