Unable to download program updates

Unable to log in to the portal download. Program updates won’t download or you receive an error "Sorry, there has been an error. This document is unavailable."

I can’t log in using my user ID and password

1. Go directly to the Sage BusinessWorks: Download Portal.
2. Once there, select the desired download.
3. Enter your Sage Portal username and password.

 TIP: 

• The login screen looks like this:
  
  
• Don’t use the 'Sign In' button at the top right of the screen.  This login won’t work for downloads
  
  
  
  
  

Clear cache or use a different browser

1. Clear the cache in your browser.
   • To clear cache in Google Chrome
   • To clear cache in Microsoft Edge
2. Try a different browser.  If using Chrome, try accessing Sage BusinessWorks: Download Portal using Edge.

Antivirus software is blocking the download

1. Select to allow or keep the downloaded when prompted.
2. Disable the antivirus program.
3. Download the file again.
4. Enable the antivirus program.
5. If the error continues, work with your antivirus vendor to allow the download.

The browser isn’t loading the download

1. Right-click on the Download button.
2. Select Open in a New Window.
3. Once the new page loads click the refresh option on the browser, and the download will start.
   

Page won’t load or Sorry message appears

• Open the browser in Incognito or InPrivate mode
  • If using Chrome, click the three dots in the top-right corner and select New Incognito Window
  • If using Edge, click the three dots in the top-right corner and select New InPrivate Window
  • If using Firefox, click the three lines in the top-right corner and select New Private Window