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Inactive Credit Cards are listed in Record Payments by Credit Card in Accounts Payable

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Description

Cause

In AP Setup, Credit Cards, marking a credit card as Inactive does not remove it from the List in Record Payments by Credit Card.

If you select a credit card that has been marked as inactive in Record Payments by Credit Card you receive the following error:

"Credit card [credit card id] is inactive. Enter an active credit card or make this card active in Setup > Credit cards."

Resolution

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.
To remove Inactive Credit Cards from the selection List, the credit card would have to be deleted from Setup, Credit Cards. However, you cannot delete credit cards that have payments in the AP Master file. The credit card payments would need to be moved to history before the credit card can be deleted.
  1. Move Payments to history. Refer to article 25375 DocLink: How do I use Move Payments to archive my Accounts Payable data?
  2. Confirm there are no payments for the credit card left in the AP Master file:
    1. In Accounts Payable, select Inquiry, Invoice Inquiries, Payments by Credit Card.
    2. Select master then click OK.
    3. Double-click on the credit card vendor to drill down to the credit cards.
    4. Double-click on the credit card to drill down to the credit card payments.
    5. If there are no more credit card payments, you will receive the message: "No credit card payment records for this credit card."
    6. Click OK on the message.
    7. Verify that there are no existing Conditions (blue funnel button) that would exclude any credit card payments. If there are any Conditions, delete the conditions then confirm there are still no credit card payment records.
    8. Close the inquiry.
  3. After verifying there are no credit card payments for this credit card, delete the credit card:
    1. In Accounts Payable, select Setup, Credit Cards.
    2. Select the Credit Card.
    3. Click the X (Delete) button.
    4. You will receive the message: "Are you sure that you want to delete [credit card ID]?".
      • Note: If you receive the message: "[credit card ID] cannot be deleted. This credit card has been used for payment within the AP master file. Consider marking the credit card inactive or move the related payments to history. (Tools > Move > Payments)", this means there are still payments in the master file. These payments may not have met the criteria to be moved.
    5. Click Yes.
DocLink: How do I use Move Payments to archive my Accounts Payable data?

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