Error: "Unhandled exception has occurred" when Accessing Utility reports

FCA.exe is missing on client workstation or an unconverted database still listed in the database list.

Convert or remove incompatible databases

Single User editions

1. Open File, Open Company.
2. Select each database from the Database: list.
3. Identify databases that don't launch the In-Place Conversion process.
4. Click Next.
5. Click Next again.
6. Click Convert.
7. Wait for the conversion to finish.
8. Click Close.

Network or Premier editions

1. Open Start, Programs, Sage Fixed Assets, Tools, Database Utility – Network or Premier Depreciation & Tracking.
2. On Server 2008 or 2012, right-click Database Utility and select Run as Administrator.
3. Click Convert.
4. Click Next twice.
5. Select databases with a conversion status of Ready To Convert.
6. Click Next.
7. Click Convert.
8. Wait for the conversion to finish.

Remove incompatible databases

Single User editions

1. Open File, Database List Manager.
2. Highlight the incompatible database.
3. Click Remove.

Network or Premier editions

1. Open the Database Utility.
2. Highlight the incompatible database.
3. Click Remove.

Verify the FCA.exe location

1. Uninstall all Sage Fixed Assets and FAS Asset Accounting products.
2. Open Regedit.
3. Verify that the following registry key doesn't exist:
   HKEY_LOCAL_MACHINE\Software\Wow6432Node\Best Software
4. Delete the key if it exists.
5. Install the current version of Sage Fixed Assets.
6. Open Access Utility Reports again.

Repair the client installation

1. Rename fca.exe to fca_old.exe.
2. Run a repair on the client installation.
3. Open Access Utility Reports again.