Applying a customer credit to a different customer's invoice.
Section 1: Remove the Credit from the first customer
- Identify the customer who has the credit.
- Click Tasks, Payments.
- Change Vendor ID: to Customer ID:
- Select the customer who has the credit.
- Change the Date to reflect the day you will transfer this credit to the other customer.
- Change the Cash account to a liability account (Equity, AP, and Income type accounts work as well).
- Enter the amount that will be transferred to the other customer.
- Enter a Check/Reference No.:
- Save the Payment.
- Click Tasks, Receive Money.
- Select the Customer that was chosen in Step 4.
- Change the date to reflect the day you are clearing the credit from this customer.
- Don't change the cash account.
- Click Apply to Invoices: (if that tab doesn't already have the focus).
- Place a check in the far right Pay column next to the credit (shows as negative number).
- Place a check in the far right Pay column next to the payment (shows as a positive number) that was created in step 9 when you saved the payment.
- Enter a Check/Reference No.:
- Click Save (This completes the clearing of the credit from the first Customer's Ledger).
Section 2: Apply the credit to the other customer
- Click Tasks, Credit Memos, and select the customer who will receive the credit.
- Change the Date to reflect the day that this credit will be applied to this alternate customer.
- Enter a Credit No.: (I.E. CM-OriginalInvoiceNumber that credit originated from).
- Change the GL Account (under the Apply to Sales tab) to be the same as the liability account that you selected in Section 1, Step 6.
- Click Save.
- Click Tasks, Receive Money, and select the customer who you've created the Credit Memo for.
- Set the Date to be the date that the second customer's invoice will be cleared.
- Click Apply to Invoices: if it doesn't already have the focus.
- Place a check in the Pay column next to the credit memo (shows as negative number) that you created in Step 1.
- Place a check in the Pay column next to the invoice (shows as positive number) for which you wish to apply this credit.
- This should be a zero dollar receipt.
- Click Save.
- Verify that your Aging report is clear.
- Verify that the suspense account that was used shows the debit and credit for the balance transfer.
Note: This is similar to having a customer pay a vendor's bill
See I have a customer who is also a vendor, how do I handle this?
- Solution ID
- 224924650064881
- Last Modified Date
- Mon Nov 21 17:55:39 UTC 2022
- Views
- 0