Splash screen disappears without starting Sage 100 Advanced for some users

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

Option 1:

Have all users exit Sage 100. Stop the Sage 100 service

Rename the following files:

..mas90\MAS_System\SY_workstation

..mas90\MAS_System\sy_console,

..mas90\Home\Lib\_Appserv\sessions.pvk

..mas90\Home\Lib\_Appserv\locate.pvx

Start the Sage 100 Applicaton Server as an application to recreate the files

After that the user can run the 100 Application Server as a service if preferred

Rename ..\Documents\Sage 100 folder on workstation having issue for 2016 and higher if still issue and try again.

Option 2: