The Splash screen disappears without starting Sage 100 Advanced

The splash screen disappears without starting Sage 100 Advanced for some users

CAUTION: Use caution when working with the below product functionality. Always create a backup of your data before proceeding with advanced solutions. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst.

 

Option one:

Have all users exit Sage 100. Stop the Sage 100 service

Rename the following files:

..mas90\MAS_System\SY_workstation

..mas90\MAS_System\sy_console,

..mas90\Home\Lib\_Appserv\sessions.pvk

..mas90\Home\Lib\_Appserv\locate.pvx

Start the Sage 100 Application Server as an application to recreate the files

After that the user can run the 100 Application Server as a service if preferred

Rename ..\Documents\Sage 100 folder on the workstation having the issue for 2016 and higher and try again.

 

Option two:

Disable 'Automatic Logoff' for affected user via Library Master, Security, User Maintenance on the Preferences tab.