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How to schedule a Timeslips Support Appointment

Created on  | Last modified on 

Summary

How do I schedule an appointment for a Timeslips support callback?

Cause

Resolution

You can schedule a support appointment if you have a SAN, Platinum, Gold, Standard, Pro, or Elite support plan by using our MS Booking website.
Click the Microsoft Bookings web site link here Timeslips Support Appointment
  1. Select the date and time of the desired appointment
  2. Add your contact information
  3. Provide your Sage account number
  4. Provide additional information, including alternate phone numbers if needed
  5. Click BOOK
After making the appointment, you’ll receive a confirmation email immediately at the email that was provided


Note:  Appointments should not be made for Sage Timeslips Go, Sage Timeslips Anywhere, or Installation issues. 

  • If you are having a Sage Timeslips Go issues please email the Timeslips Go team at [email protected] for assistance with your issue. 
  • If you are having a Sage Timeslips Anywhere issues please email the Expert Services team at [email protected] for assistance with your issue. 
  • If you need assistance with an installation please contact the Sage Timeslips sales team at 1-800-285-0999, Option 2 ask about the Expert Install Service.

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Related Solutions

Other support options available are:

  • Use the LIVE CHAT link included in the program in the title bar and under Help, Sage Support, Live Chat
  • Create a support ticket via the Sage Customer Portal at https://customers.SageNorthAmerica.com or in the program at Help, Sage Support, Enter a Support Ticket
  • Use the Contacts area at www.SageCity.com/Resources

For access to the Customer Portal, refer to article 'How do I log into the Sage Portal?'